--- title: My logo won't upload when ordering cards! description: Find out the right format to upload your logo when you place a card order --- [Skip to content](https://support.truelife.org/migration/knowledge/my-logo-wont-upload-when-ordering-cards#main-content) English Show submenu for translations ![truelifelogobig-3.png\]](https://support.truelife.org/hs-fs/hubfs/truelifelogobig-3.png?height=40&name=truelifelogobig-3.png) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.truelife.org/migration/knowledge?hsLang=en) 2. [Card Orders](https://support.truelife.org/migration/knowledge/card-orders?hsLang=en) # My logo won't upload when ordering cards! ## Find out the right format to upload your logo when you place a card order If you are having trouble uploading your logo to the card order form, first make sure that your file is either a PNG, JPEG, or PDF. If you are still having trouble uploading one of these file types, submit your card order without uploading your logo and make a note in the "Notes for designer" section letting the designer know you have a logo you would like to use.  Or, you can submit the card order and then email your logo directly to [design@truelife.org](mailto:design@truelife.org) including your logo file and your church name. - [Church Finder](https://support.truelife.org/migration/knowledge/church-finder?hsLang=en) - [Cancellation](https://support.truelife.org/migration/knowledge/cancellation?hsLang=en) - [TrueLife Videos](https://support.truelife.org/migration/knowledge/truelife-videos?hsLang=en) - [Card Orders](https://support.truelife.org/migration/knowledge/card-orders?hsLang=en) [![TrueLife.org](https://support.truelife.org/hs-fs/hubfs/truelifelogosmall.png?width=300&height=67&name=truelifelogosmall.png "TrueLife.org")](http://truelife.org) truelife.org Help Center Copyright © 2026, True Life Inc